1. Information We Collect

We collect information to provide and improve our services, manage our relationship with you, and understand how our website is used.

A. Information You Provide Directly

This includes personal information you voluntarily give us when you interact with us, such as when you fill out a contact form, request a quote, or subscribe to a newsletter. This may include:

• Contact Data: Name, email address, phone number, and company name.

• Business Data: Information about your project goals, budget, or industry.

• Communication Data: Records of any correspondence with us (emails, chat logs, etc.).

B. Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, tracking pixels, and similar technologies. This data helps us analyze website traffic and optimize performance. This may include:

• Usage Data: IP address, browser type and version, operating system, pages viewed, time spent on pages, and referring URL/website.

• Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To understand your project needs, respond to your inquiries, and fulfill our contractual obligations to our clients.

• Communication: To send you updates, relevant content, and information about our services (where you have consented).

• Marketing & Sales: To qualify leads, nurture prospects, and conduct targeted outreach related to our services.

• Website Improvement: To monitor and analyze the effectiveness of our website, troubleshoot issues, and enhance the user experience (UX/UI).

• Security & Legal: To detect and prevent fraudulent activity, protect our rights, and comply with legal obligations.

3. Data Sharing and Disclosure

ARK DigiCom does not sell or rent your personal data to third parties. We only share information in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who perform services on our behalf, such as hosting, analytics, CRM management (e.g., HubSpot), and technical support. These providers are bound by confidentiality agreements.

• Legal Compliance: If required by law, court order, or governmental regulation, we may disclose your information.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business assets.

4. Your Data Rights

Depending on your location, you may have specific rights regarding your personal data. These typically include the right to:

• Access: Request copies of the personal data we hold about you.

• Correction: Request that we correct any inaccurate or incomplete data.

• Deletion: Request that we delete your personal data under certain conditions.

• Opt-Out: Unsubscribe from marketing communications at any time by using the “unsubscribe” link in the email or by contacting us directly.

5. Security Measures

We take reasonable technical and organizational security measures to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Use of Cookies

We use cookies to enhance your experience, analyze site usage, and support our marketing efforts. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Contacting Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

Email: admin@arkdigicom.com

Address: Floor 2, Union Business Park 1 – Building 4 – Dubai Investments Park – Green Community West – Dubai